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Help
for Arnold Xtra!
Browser Requirements:
Netscape Navigator version 4.0 or higher or Microsoft Internet Explorer
version 4.0 or higher. (If you are using AOL's browser, please switch
to one of the above if you experience any difficulty. To do this: log
on to AOL. Minimize the browser. Then launch either Netscape or Internet
Explorer.)
Did you purchase
the product online, or was there an access certificate (serial number) packaged with your textbook?
If the product was
purchased through an access certificate (serial number), you
must first register the serial number before you can enter
to use the product.
If the product was
bought online (through the ecatalog), you must bookmark
it immediately after linking to the start page and always access it through
the bookmark. If the bookmark is corrupted or was not created properly,
then you can re-authenticate and recreate it.
If you need help with your password see below.
To
register an access certificate (serial number):
- Have your access
serial number handy. (You may not share a serial number with anyone else.
The serial number provides access for one person for a subscription
period. Then you must buy a new one. This can be purchased through the
South-Western
Catalog.)
- Click on the Register
button.
- Then click the
link at the bottom of the page and follow the prompts.
- IMPORTANT:
When you click on the link at the bottom of the page, you will be asked
first to enter your serial number and a new or existing user name.
It is extremely important to enter your serial number exactly
as it appears on the card. Make sure you type the dashes, pay attention
to capitalization, and be certain to distinguish letters from numbers.
An "O" with a slash through it is a "zero." The letters "C," "G," and
"Q" also are frequently mis-keyed. If you do not enter your serial
number exactly as it appears on the card, you will not be able
to register properly.
To
enter when you have registered your access certificate (serial number):
- Have your username
and password that you created during registration handy. (A copy of
this is automatically emailed to you when registration is completed.)
- Click on the Enter
button.
- Then click on
the Enter Here link under "I registered Arnold Xtra!
via an ACCESS SERIAL NUMBER"
- Enter the username and password you created when you registered.
Click to find your receipt and register your online purchase serial number:
- Then, before clicking
on the Access Arnold Xtra! button you need to bookmark it. This
keeps your subscription information in the link. Once you go past the
Access Arnold Xtra! button and back up to the start page it will
not work correctly. In Netscape, Bookmark this page for future
access. In IE, add this page to Favorites.
- Next time you
want to access, use the bookmark you created. Your Bookmark/Favorites
link will be called "Arnold Xtra!".
- Then click the
Access Arnold Xtra! button to enter the product.
For future visits
from the same computer:
- Follow your Bookmark/Favorites
link to Arnold Xtra!.
- Click the Access
Arnold Xtra! button to enter the product. If access is denied,
follow the re-authentication procedure.
PASSWORDS
Forgot your password?
click
here to have it reset.
If
you forgot your Thomson estore password, please contact Technical Support at 1-800-423-0563.
**If
you still can't solve your problem, click here to contact our technical support team.
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